She is responsible for overseeing external and internal communications and planning and executing comprehensive marketing communications for all constituencies of the Cleveland Foundation and providing strategic counsel to the Marketing & Communications team. Jennifer joined the Cleveland Foundation as a Marketing & Communications Officer in 2013, was promoted to a Senior Marketing & Communications Officer in 2017, and became the Director of Content Marketing in 2020.
Jennifer brings nearly a decade of healthcare marketing and communications experience to the foundation, previously serving as a public relations associate for Summa Health System in Akron, Ohio, an organization with $1.6 billion in revenue and 11,000 employees at the time. In this role, Jennifer served as a spokeswoman and reputation strategist for several major business lines including cardiology, oncology, surgery, emergency and trauma, women’s health, and the Summa Foundation. During her time with Summa, Jennifer earned Lean Six Sigma Greenbelt certification in process improvement and quality after leading a project related to scheduling ER follow-up visits for patients without a primary care physician. The team’s initiative was among the first of its kind nationally as the health care sector moves toward integrated delivery of care across a continuum of services. She is also certified in Hospital Incident Command as a public information officer and completed training at FEMA’s Center for Domestic Preparedness. Prior to this role, Jennifer held successive marketing & public relations roles at Robinson Memorial Hospital in Ravenna, now UH Portage Medical Center.
Jennifer holds a Master of Business Administration in finance from Kent State University and a Bachelor of Science in public relations with a minor in political science, graduating summa cum laude, also from Kent State University.